Cart
0
Delivery Information
Shipping Policy
Order Processing
We ship orders within one business day, excluding weekends and holidays. Orders placed on Friday go out the following Monday, or the next business day if it's a postal holiday.
Carriers & Shipping Methods
We ship primarily with FedEx, as well as USPS and UPS where applicable. Every order includes a tracking number. For free shipping orders, we'll choose the best carrier for your delivery.
U.S. Shipping Only
We currently ship within the United States only. Free shipping is available on qualifying U.S. orders of $75 or more. Orders below this threshold may be subject to standard shipping rates.
P.O. Box Restrictions
Not all carriers deliver to P.O. Boxes. If yours doesn't, we'll switch to a carrier that can — no action needed on your end.
Delivery Timeframes
Delivery dates shown at checkout are estimates and can sometimes vary. Many Texas orders placed before 2 PM CST are often delivered the next business day, depending on location and carrier schedules. Once a package is with the carrier, delays are outside our control.
Order Tracking
You can track your order on the carrier's website. Most carriers also offer text and email updates so you know exactly when to expect your delivery.
Customer Obligations
Make sure your shipping address is correct before placing your order. Keep an eye on your tracking updates and be available to receive your package. If a location seems unsafe, the carrier may reschedule or leave a pickup notice.
Returns & Refunds
Return & Refund Policy
Eligibility for Returns
Items must be returned in the same condition you received them, with original packaging and accessories. A receipt or proof of purchase is required. Please contact us before sending anything back — returns without prior approval won't be accepted.
Damages & Issues
Check your order as soon as it arrives. If something is damaged, defective, or not what you ordered, contact us right away. We may ask for photos to help sort things out quickly.
Exchanges
The quickest way to swap an item is to return what you have and place a new order once the return is approved.
How to Start a Return
1
Contact Us Email us at info@tegratoner.com to kick off your return before sending anything back.
2
Get Your Label Once approved, we'll email you a prepaid return shipping label and let you know where to send the package.
Restocking Fee: A 20% restocking fee applies to all returns and will be deducted from your refund.
Refund Timeline
Step 1
Inspection & Approval
Once we get your return, we'll check it over and let you know if your refund has been approved or declined.
Step 2
Refund Processed
If approved, your refund (minus the 20% restocking fee) will go back to your original payment method within 10 business days. Your bank may take a little extra time to post it.
If it's been more than 15 business days since your refund was approved and you still haven't seen it, please reach out at info@tegrasupplies.com.